Privacy Policy

At Mercian Labels we are committed to protecting and respecting your privacy. This policy is very long and very wordy but very important as it sets out the basis on which any personal data we collect from you will be processed by us.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. For the purpose of the Data Protection Act 1998 (the Act), the data controller is Mercian Labels Ltd,  Unit 2 Plant Lane Business Park, Plant Lane, Burntwood, Staffordshire, WS7 3GN, United Kingdom.

Information we may collect from you

We may collect and process the following data about you:

• Information that you provide to us as our customer. If you contact us in writing, we may keep a record of that. Details of work that you ask us to carry out for you.
• We may also ask you to complete surveys for our internal business management, although you do not have to respond to them.
• Details of your visits to our website including, but not limited to, traffic data, location data, weblogs and other communication data, and the resources that you access.
• Cookies

When you visit our website we may collect information about your computer, including where available your IP address, operating system and browser type. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual. Our website uses cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our website. The cookies we use are “analytical” cookies. They allow us to recognise and count the number of visitors and to see how visitors move around the website when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. We ask the internet subscriber to agree to our use of cookies. The cookies we use and their purpose are listed below:

Where we store your personal data

We take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted by you to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Uses made of the information

We use information held about you in the following ways:

• To ensure that content on our website is presented in the most effective manner for you and for your computer.
• To provide you with information, or services that you request from us, or which we feel may interest you, where you have consented to be contacted for such purposes.
• To carry out our obligations under any contracts entered into between us.
• To allow you to participate in interactive features on our website, if you choose to do so.
• To notify you about changes to our services.

If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about our services, where these are similar to those previously provided to you. If you are new to us we will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, please tell us when supplying your data (there will be a tick box on any forms we use).

Disclosure of your information

We may disclose your personal information to third parties:

• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If Mercian Labels Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
• If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or terms and conditions of supply of our services; or to protect the rights, property, or safety of Mercian Labels Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Your rights

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes. Please note that we never disclose your information to any third party for marketing purposes, unless you tell us we can. You can exercise your right to prevent processing for marketing purposes by checking certain boxes on the forms we use to collect your data. You can also exercise that right at any time by contacting us at sales@mercianlabels.com

Our website may, from time to time, contain links to and from the websites of our partners and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to sales@mercianlabels.com